Last updated: October 4, 2025
Welcome to Boofigo — your trusted local delivery app for groceries, food, and everyday essentials.
This Shipping & Delivery Policy outlines how we handle the delivery of orders placed through our platform.
Boofigo currently operates in selected cities and local areas.
Our goal is to connect customers with nearby vendors and delivery partners to ensure fast and reliable deliveries.
You can check service availability in your area by entering your location in the Boofigo app or website before placing an order.
Grocery & Essentials: Usually delivered within 30–90 minutes depending on distance and availability.
Food Orders: Typically delivered within 30–60 minutes from order confirmation.
E-commerce or Retail Items: May take 1–3 business days based on vendor location and product type.
Delivery times are estimates and may vary due to factors like traffic, weather, product availability, or high demand periods.
Delivery fees may vary based on distance, order value, and vendor policy.
Any applicable delivery charges will be displayed clearly at checkout before you confirm your order.
From time to time, Boofigo may offer free delivery promotions or discounted delivery fees.
Once your order is confirmed:
You can track the real-time status of your delivery through the Boofigo app.
Notifications will be sent at key stages — order confirmed, picked up, and out for delivery.
Our delivery partners will also contact you if any clarification is needed for directions or delivery instructions.
Our delivery partner will make one attempt to deliver your order to the provided address.
If you are unavailable or unreachable, your order may be canceled and may not be eligible for a refund (depending on the vendor’s policy).
Please ensure that the delivery address, contact number, and any specific instructions are correct at checkout.
While we strive for timely delivery, unforeseen circumstances (such as extreme weather, traffic, or vendor delays) may occasionally cause interruptions.
In such cases, our support team will notify you and provide an updated delivery estimate.
Boofigo acts as a delivery facilitator connecting users with local vendors and delivery agents.
Each vendor is responsible for preparing and packaging the order, while delivery partners ensure safe and timely delivery.
If your order arrives damaged, incomplete, or incorrect:
Please contact us within 24 hours of delivery through the Boofigo app or at support@boofigo.com.
Provide your order ID and clear photos if applicable.
Our team will verify and assist you with a refund, replacement, or credit, as per our Refund Policy.
For any shipping or delivery-related queries, reach out to our support team:
📧 support@boofigo.co.in
✅ Summary:
At Boofigo, we aim to deliver your orders quickly, safely, and efficiently.
Our dedicated partners work hard to make sure every delivery reaches your doorstep on time — because your convenience is our priority.
